At Clement Bonte, our utmost priority is to ensure that your shopping experience exceeds expectations. Recognizing that occasional returns or exchanges may be necessary, we have meticulously crafted the following Returns & Exchanges Policy to streamline the process. Kindly review this policy before initiating any return or exchange requests.
- Return and Exchange Window
You have a 30-day window from the date of receipt to initiate a return or exchange. Please bear in mind that we are unable to process returns or exchanges for items received beyond 30 days from the delivery date.
- Eligibility Criteria for Returns & Exchanges
For a return or exchange to be eligible, the item must be in its original condition, unworn, unwashed, and accompanied by all original tags. Regrettably, we cannot accept returns or exchanges for items that have been altered, damaged, or exhibit signs of wear.
The following items are deemed non-returnable and non-exchangeable:
- Gift cards
- Underwear and swimwear
- Personalized or custom-made items
- Clearance or final sale items
- Initiating a Return or Exchange
To initiate a return or exchange, kindly adhere to the following steps:
a. Contact our customer service team via email or phone, providing your order number and the reason for your return or exchange request.
b. Our customer service team will furnish you with a Return Merchandise Authorization (RMA) number and, if applicable, a return shipping label.
c. Ensure your item is securely packaged, inclusive of the original packaging, tags, and any accompanying items or documentation.
d. Clearly display the RMA number on the package and affix the provided return shipping label, if applicable.
e. Dispatch the package to the return address provided by our customer service team.
Please note that you are responsible for return shipping costs unless the item is defective or an error was made in processing your order.
- Refunds
Upon receipt and inspection of your returned item, we will promptly notify you via email regarding the approval or rejection of your refund. Approved refunds will be processed within 7 business days, with the credited amount reflecting on your original method of payment.
- Exchanges
Should you wish to exchange an item for a different size, color, or style, please follow the exchange process outlined in section 3. Upon receipt of your returned item, we will initiate the exchange process and dispatch the new item to you. Please be aware that additional shipping charges may apply.
- International Returns & Exchanges
For international returns and exchanges, kindly reach out to our customer service team for assistance. Please note that you may be liable for additional shipping costs, customs fees, and taxes.
By shopping with us, you acknowledge and agree to adhere to our Returns & Exchanges Policy. Should you have any inquiries or require assistance, please don’t hesitate to contact our customer service team.